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Dec 11, 2019

Alaska Earthquake Response

Our People in Action

In late 2018, a massive earthquake struck Alaska. Amid the aftershocks, ENSTAR emergency responders quickly deployed response teams to ensure system safety and the restoration of gas services.

Customer service employees relocated from their evacuated building and set up communication lines. As the area recovered, every ENSTAR department contributed to the response effort; from working with customers to restore gas service, providing mapping support, and entering service orders, to providing meals to help keep crews warm and fed. It was a true team effort that went above and beyond the call of duty.

Caring for Our Customers

We are incredibly proud of the dedication of our employees for stepping up when disaster hit and helping to keep our customers and the local community safe. Hear from our people about their experience during the Alaska earthquake.

Repairing and Rebuilding

Recovery efforts continued in the weeks and months that followed the earthquake as teams worked tirelessly to help the community return to normal. One of the most visibly impacted areas was Vine Road, which suffered significant damage during the quake. Aerial photos illustrating the force and impact of the quake were shared around the world. The force and impact of the quake moved a six-inch plastic main pipeline and a four-inch steel transmission pipeline about 13 feet. After the earthquake, these lines were surveyed weekly to confirm their ongoing safety.

In August 2019, ENSTAR crews came together to install new pipelines along the road. With the new lines in service, natural gas continues to flow safely and reliably to our customers.

Large crack from an earthquake

Award-Winning Response

Our emergency response efforts were recognized by the Alaska Safety Advisory Council with the Governor’s Special Achievement Award at the 38th Annual Governor’s Safety and Health Conference. We were honored to receive this award and to serve our 146,000 customers throughout south-central Alaska.

Find out more about customer safety
Questions?

For any inquiries regarding this report or its contents, please contact ESG@altagas.ca.